Returns Policy
Due to hygiene, customization, and handmade nature of our products:
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Press-on nails are non-returnable and non-exchangeable.
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Jewelry items are also non-returnable unless received damaged or incorrect.
We do not accept returns for:
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Change of mind
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Size issues due to incorrect information provided
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Minor color differences due to screen settings
Refund Policy
Refunds are only applicable in the following cases:
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You received a damaged product
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You received an incorrect item
To request a refund:
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Contact us within 36 hours of delivery
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Provide clear photos or videos with unboxing as proof
Once verified, we will offer:
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A replacement, or
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A refund (if replacement is not possible)
Refunds will be processed to the original payment method within a reasonable timeframe.
Order Cancellations
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Orders cannot be canceled once processing has started.
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Custom or made-to-order items cannot be canceled under any circumstances.
Contact Us
If you have questions about shipping, payments, returns, or refunds, contact us at:
Nailunovaa | Nailunova Studio & Hub
Email: nailunovastudioandhub@gmail.com
Support: support@nailunovastudioandhub.com